ProvenTenProvenTen

Sign-in problems

Wrong workspace, SSO loops, MFA prompts, and invites that never arrive.

Most sign-in issues are the wrong workspace, an unused invite, or SSO not finished. Work through this list before you assume the platform is down.

Checklist

  1. Confirm system status. If we are incidenting, wait or follow that page.
  2. Use the same work email the admin invited, not a personal alias.
  3. If your company uses SSO, sign in with Sign in with SSO, not a password reset. Password resets will fail on purpose.
  4. Try a private browser window to rule out a stale session.
  5. Ask an admin to check Users: invited, active, or deactivated.

Still blocked?

Admins can resend invites and check SSO mappings. If you are the admin and SSO tests fail, see SSO and MFA, then contact support with the IdP error and a screenshot of the ProvenTen SSO settings (no secrets).

Related guides

  • SSO and MFA

    Sign in with SSO (single sign-on), require MFA (also called 2FA), and map groups to ProvenTen roles.

  • Invite your team

    Add sales, marketing, and admins with the right level of access from day one.

  • Users and roles

    Admin, librarian, and seller access — who can see advocates and who can change the library.