ProvenTenProvenTen

Sign-in problems

Fix the wrong workspace, SSO login loops, repeated MFA prompts, and team invites that never arrive, then contact ProvenTen support if the problem persists.

Most sign-in issues are the wrong workspace, an unused invite, or SSO not finished. Work through this list before you assume the platform is down.

Checklist

  1. Confirm system status. If we are incidenting, wait or follow that page.
  2. Use the same work email the admin invited, not a personal alias.
  3. If your company uses SSO, sign in with Sign in with SSO, not a password reset. Password resets will fail on purpose.
  4. Try a private browser window to rule out a stale session.
  5. Ask an admin to check Users: invited, active, or deactivated.

Still blocked?

Admins can resend invites and check SSO mappings. If you are the admin and SSO tests fail, see SSO and MFA, then contact support with the IdP error and a screenshot of the ProvenTen SSO settings (no secrets).

Related guides

  • SSO and MFA

    Sign in with SSO (single sign-on), require MFA (also called 2FA), and map your identity-provider groups to the ProvenTen roles your team members should have.

  • Invite your team

    Invite sales, marketing, and workspace admins with the right role from day one, so advocate data stays limited to the people on your team who need it.

  • Users and roles

    Choose Admin, Librarian, or Seller access so it is clear who can see advocates, who can change the library, and who can only use proof in a live deal.