Reference request issues
Unstick a reference request, stop an advocate from being contacted too often, and clear a permission denied message when a seller tries to send the request.
A blocked request is often ProvenTen doing its job: consent missing, a contact cap, or a role that cannot see the advocate.
Checklist
- Open the advocate record. Is consent active for the kind of request you are making (call vs. quote vs. logo)?
- Check the contact cap and recent request history. If they were asked last week, wait.
- Confirm your role. Sellers cannot override expired consent.
- If the request sits on a librarian for approval, ping that person — do not create a parallel email thread.
Related guides
- Advocates, consent, and permissions
Record who said yes, how each advocate is willing to help, and when to stop asking, so consent is clear before anyone on the team contacts a customer.
- Match a prospect to a reference
Find the best-fit customer proof for a live deal, then request it with recorded consent so the right advocate is asked only in the right way for that deal.
- Error codes
See what the common ProvenTen error codes mean, what you can try on your own first, and what to send our support team if the problem is still showing.