Reference request issues
Requests stuck, advocates over-contacted, or permission denied when you try to ask.
A blocked request is often ProvenTen doing its job: consent missing, a contact cap, or a role that cannot see the advocate.
Checklist
- Open the advocate record. Is consent active for the kind of request you are making (call vs. quote vs. logo)?
- Check the contact cap and recent request history. If they were asked last week, wait.
- Confirm your role. Sellers cannot override expired consent.
- If the request sits on a librarian for approval, ping that person — do not create a parallel email thread.
Related guides
- Advocates, consent, and permissions
Record who said yes, how they want to help, and when to stop asking.
- Match a prospect to a reference
Find the best-fit customer proof for a live deal, then request it the right way.
- Error codes
What common ProvenTen errors mean and what to try before you write to support.