Billing and seats
How seats, invoices, and plan changes work — and who to email for EU invoicing.
Billing lives with workspace admins. Growth plans are seat-based. Enterprise is on a contract — do not expect a self-serve downgrade path.
Seats
- A seat is a person who can sign in. Remove users you no longer need before the next billing period.
- Invites that were never accepted still count until you revoke them.
Invoices
For e-invoicing, payment questions, and vendor accounts, email invoicing@proventen.com. For plan changes on Growth, use Admin → Billing. For Enterprise contracts, talk to your ProvenTen contact or sales@proventen.com.
Related guides
- Users and roles
Admin, librarian, and seller access — who can see advocates and who can change the library.
- Workspace settings
Company name, defaults, sharing, and the switches that affect every seller.